Policies

We do require proof of vaccinations. If rabies has expired, we will still groom your pet, but it will be required by the next visit. If shots has expired past 3 months, we will not groom until shot record has been updated.

Should your pet display aggressive behavior towards our groomers, we will make all attempts to finish grooming your pet with a muzzle. Should your pet bite and break the skin of any of our staff, a $25 fee will be added to your bill. If your pet continues to display aggressive behavior and our groomer is unable to complete your appointment, you may be charged a partial fee for the amount of time spent attempting to groom them. The safety of our staff is our priority and each groomer has the right to refuse any pet displaying aggressive behavior.

Wherever there is animal life there will also most likely be fleas. Let's face it; fleas and a flea termination plan are an essential part of pet ownership. They can get them by just walking out your front door.

When you arrive for your grooming appointment, sometimes it is difficult to tell if there are fleas present until we get the animal wet. We will make an effort to contact you as soon as we notice fleas.

Dogs that come to my shop for a grooming appointment with fleas are immediately given a flea bath at an additional fee of $15.00. Also for $7 your pet will be given a natural flea and tick shampoo- this will begin killing the fleas on contact with natural pest fighting ingredients, which includes lemon grass, cinnamon, and cedar wood oils. This will Protect your pet for 7 days. After treatment you can add your own preventive (front-line etc). To prevent our other grooming clients from getting fleas. We use the Tropiclean along with a flea bath because fleas typically hide in the ears, nose and anus during the bathing process. Although these fees may seem unusual, they are in place to prevent a flea infestation in our shop, and to cover the cost of the extra time it takes to sanitize our grooming areas when fleas are present and the extra time it takes to treat the fleas on your pet.

ALL Dogs must be on leash. Please make sure your companion has a secure collar or harness with identification.

Please call at least 24 hours prior to your appointment to cancel or reschedule.

Our Groomers use a gentle and loving approach in handling our clients, therefore our appointments are scheduled so that each four legged client receives attentive care in a soothing and calm environment. Your appointment is a reservation for services and for the individualized attention we provide each pet. We can only take a limited number of appointments each day. A missed appointment is a loss of income to a small business and our groomers.

If an appointment is missed without a 24 hour notification, a $35.00 "No Show"/ "Late Cancellation" Fee will be charged.

We are only able to perform the grooming services for your pet in the time allotted for your scheduled appointment. If you arrive more than 10 minutes late to your scheduled appointment, we may not be able to perform your scheduled grooming services and you may need to reschedule your appointment so that we can stay on schedule with our other clients.

At the time you drop off your pet, we will be able to give you an approximate time (average 30 minutes to 1 hour) for pick up. We will also call as soon as your pet is finished. Because we are kennel free and don't have space to keep your pet after their grooming services are completed, we ask that you pick up your pet within 1 hour of the call. If you are late, an additional fee may be added to accommodate the time spent caring for and keeping your pet comfortable until you arrive.

Pets groomed on a regular basis adjust and cooperate to the routine. Pets that are not groomed every 4 to 6 weeks may become matted. Matting occurs from lack of grooming, coat overgrowth, not routinely being brushed or a coat not being combed through prior to getting wet. Additional fees apply for de-matting a pet. When matting is severe and/or close to the skin the only humane way to remove the mats is to clip the coat off to the skin line. In some cases where the matting is not severe and only covers a small area, we can remove them by splitting, thinning and then brushing them out. There is a fee of $50 an hour to de-mat your pet. Severe matting may require longer. Matted coats are hard on our equipment and in most cases require two haircuts, the first to remove the matted coat prior to bathing and a second to even up the coat after bathing. We are not responsible for health conditions that may be revealed by removing a matted coat such as sores, etc.